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Note: This is an English translation provided for convenience. The legally binding version of these Terms is the Slovak version; in case of any discrepancy, the Slovak wording prevails.
1. Introductory provisions
These terms and conditions govern the mutual rights and obligations between the supplier listed in the Contact section (the "Provider") and the customer when using the Titulko web service (the "Service"), in accordance with the Slovak Civil Code, the Consumer Protection Act and Act No. 102/2014 Coll. on consumer protection in distance selling. By creating an order or using the Service, the customer agrees to these terms.
2. Description of the service
Titulko provides automatic transcription of audio and video recordings into text with timestamps using artificial intelligence. Transcription accuracy depends on the quality of the input recording, pronunciation and background noise — the Service is an assistive tool and we recommend reviewing the resulting transcript before use.
3. Formation of the contract
The contractual relationship between the Provider and the customer arises only upon successful payment of the order via the payment gateway, not by merely submitting the order. After successful payment, the system automatically confirms the order and delivers a tax document (invoice) by e-mail. The prices valid at the moment the order is created are binding for that order.
4. Rights and obligations of the Provider
The Provider is obliged to make the purchased credit available promptly after payment is confirmed, to issue and deliver an invoice by e-mail for every paid order, and to provide the Service in Slovak and Czech. The Provider will give advance notice of any planned outage or restriction of the Service where circumstances allow.
5. Rights and obligations of the Customer
The customer is obliged to provide truthful registration and billing details, to pay the price of the ordered package, and to protect the access credentials to their account — the customer is responsible for all activity carried out through their account. The customer undertakes not to upload content they do not have the necessary rights or consent to process, and not to use the Service for unlawful purposes or to place an unreasonable load on the infrastructure.
6. Provision of the service
As this is a digital service provided electronically, there is no physical delivery and no shipping costs are charged. The Service can be tried to a limited extent without registration; after registration the customer receives a free transcription allowance (daily, up to a monthly cap). Purchased credit is usually available within a few minutes of payment confirmation and is valid for 2 to 3 months from purchase depending on the chosen package (10-hour package 2 months, 50-hour package 3 months); after it expires the credit lapses without any right to compensation, of which we will notify the customer in advance by e-mail.
7. Price and payment terms
The package prices shown on the website are final. Payments are processed via a third-party payment gateway. Translation into English is included in the paid packages at no extra charge; translation into another language consumes three times, and video with burned-in subtitles one and a half times, the amount of credit. The Provider reserves the right to change the price list in the future — such a change does not apply to credit already purchased.
8. Acquisition of the right to use credit
The right to use purchased credit arises at the moment payment is credited, not when the order is submitted. As the subject of purchase is digital content/a service, there is no transfer of ownership or risk of damage to goods as with physical products.
9. Limitation of liability
The Service is provided "as is", without any warranty of error-free operation or complete transcription accuracy. The Provider is not liable for damage arising from incorrect or incomplete transcription, nor for outages caused by circumstances beyond its control.
10. Protection of personal data
The processing of personal data is governed by the separate Privacy Policy document.
11. Withdrawal from the contract
The consumer has the right to withdraw from the contract within 14 days of its conclusion without giving a reason, in accordance with Act No. 102/2014 Coll. This right does not apply, however, where provision of the Service began with the customer's express prior consent before the withdrawal period elapsed and the customer declared that they had been duly informed of the loss of the right of withdrawal upon full provision of the Service (i.e. after the purchased credit was made available and its use began) — we obtain such consent from the customer when ordering the paid Service. In other cases, withdrawal is possible by e-mail to the contact address listed in the Contact section; we will refund the unused portion of credit within 14 days of receiving the withdrawal.
12. Complaints
A complaint regarding incorrect payment processing, failure to make purchased credit available, or a technical fault of the Service may be submitted by the customer by e-mail to the contact address listed in the Contact section. The Provider will handle the complaint no later than 30 days after it is submitted. Complaints regarding the accuracy of the automatically generated transcript do not apply — the Service is an assistive tool without a warranty of error-free operation (see point 9).
13. Changes to the terms
We may update these terms from time to time. We will inform you of material changes by e-mail or by a notice on the website.
14. Final provisions
These terms are governed by the law of the Slovak Republic. Any disputes are resolved by the competent court according to the Provider's registered seat.